Complaints procedure
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We aim to provide an excellent service. If something has gone wrong, please tell us so we can put it right.
How to complain
- Contact us by phone, email or letter, explaining what happened.
- We will acknowledge your complaint within 5 working days.
- We will investigate and send you a full reply within 8 weeks.
If you are not satisfied with our response, you may be able to refer the matter to our professional body. [Professional body details to be added if applicable.]